Please make sure you chose your K A V A products carefully as we do not refund for change of mind or wrong decisions.  We do refund or replace if the item is damaged or faulty :) 

K A V A Candles use Australia Post services to deliver orders all over Australia & New Zealand. We endeavour to have your beautiful made to order products out within 7 days of purchase.

If you have not received your order within 14 business days and have checked with your local post office, please contact us with your name and order number.